Let Our Customers Speak For Us!
Great staff and installers!!
Treat all like family.
All the answers and the best price
Very friendly great prices
Wonderful people, excellent work!
The employees are knowledgeable & the prices are good.
Very friendly staff! Very helpfull
Always have what you need and at a good price. Wish they were closer.
Love the knowledgeable staff and friendly service. #1 stop for all my pool needs.
Very friendly knowledgeable family oriented staff.
Awesome experience. Very professional. Does great work and stand by their products.
Pools Plus has a very knowledgeable staff and don’t try to upsell on the products. Very satisfied with their service.
Always a great group at pools plus! A true family owned business that's always been helpful when I've needed it.
The family is phenomenal they know exactly what they’re doing and years ago they even built my pool. They’ve always fixed my pool issues. Highly recommend
the staff is wonderful and they always answer my questions
Pools plus installed my pool in 2001. I have been faithfully using them for all my supplies and services for 20 years .. They are a reputable family company .. Their prices are fair ... but if there is ever a problem with products etc . They stand behind their company ..
Dylan from pools plus took the time to explain that this was a family owned bussiness. I like hearing that. There are no other contractors that are involved in the installation of the pool. The process has been delighful working with pools plus and installation is coming along quite nicely
Family owned business. Stopped in for pool supplies. They didn't try to oversell to us and they took the time to show us how to open our pool on their display models. Will definitely buy from them from now on.
Best place to buy a pool and u can have them set it up for you. Winter spring summer fall makes no difference.
The people at Pools Plus are always very helpful and always try to help you save money. They don’t try and hose you for every dime like other places do. If they can fix a part on a pool instead of replacing it, they will. They really value their customer’s. Definitely a regular here!
Very knowledgeable staff. They also sell lots of other items like trees and plants as well check out their outdoor area from the road the place doesn't look like much but drive in and do yourself a favor so many things to choose from
Recently got a new above ground pool from Pools Plus. From start to finish the experience was great. I worked with Dylan and John who were both professional and made me feel like I was a valued customer. This is a family run business and I would definitely recommend them for your pool needs.
"I needed to add this review on behalf of this business, we went to pools plus to get an above the ground pool. The owner operator Dylan assisted us in our search for just the right pool to meet our needs. He was professional, considerate and down to earth. He was also very honest about everything! He came out to our property and surveyed our situation and was always punctual with our appointments. We had everything etched in stone and ready to go and Covid19 struck! It disrupted his supply chain for a while and he was completely honest about everything the whole time! We weren't able to get our pool last year and my heart was actually broke for the guy to watch him struggle with the Covid19 B.S. and the supply chain issues. We are going to buy a pool in the near future and l hope his business had recovered. He will be our guy, an honest man and a very well run business!! Walton Landru"
"It's a sad story.... I would rate them 4 or 5 stars because the product is good, installation went fine, and they closed it in the fall fine. I accidentally overpaid them $325.00 when I bought the pool. Went down to discuss matter, believe it was Dylan who went over contract and acknowledged over payment. We agreed to store credit. Used majority on closing last fall. Employee on site tallied up invoice, and said I still had a credit (10/11 dollars). Went down last Tuesday 7/7 to buy chemicals. Dylan wasn't around. Employee called him, but would not credit purchase. Was told he had to review matter and would call me. I'M STILL WAITING! It's not the money - $11.00 won't break me. but if I took an $11.00 item would Dylan just let it go? POOR CUSTOMER SERVICE, and like MANY other negative reviews HE does not call back. Like I said - sad....... UPDATE 7/22: Received a call from Dylan today, he was quite cordial and apologized for any misunderstanding. Long story short, I have my credit intact to be applied next time I go to POOLS PLUS. Thank you for calling back, and I do appreciate you taking care of my issue like a true professional. 5 Stars........."
"First time pool owner and Pools Plus is the absolute best! You are treated with patience, kindness and professionalism. Let me stress the patience- I must have called 100 times or more for assistance and Liz always ended our call when I would apologize, with ""no problem, that's why we're here."" Love that this is a family business that believe in community. I love my pool! Thanks Pools Plus!"
We had been looking for a pool for weeks. I called Pools Plus and they encouraged me to come in and talk to Dylan. Prices over the phone were consistent in person. The person on the phone was very polite and patient with my questions. I got to Pools Plus just as they were closing but they opened their doors to us. Dylan was very kind, professional, and offered us options for ordering a pool. Other pool suppliers just gave up and told me I was too late to order and gave me prices that were astronomical. I am so glad we found Pools Plus!! **editing here just to say we can’t wait to open the pool up this summer!! The kids had such a great time and we felt like we were at a resort every day!**
"Pools Plus, You guys were truly amazing to us. We did the worst thing a client could ever do and changed our order a week before install. In the very least, you could have pushed back our date. Instead, Dylan was incredibly gracious and patient. He moved heaven and earth to get us everything we wanted just in time to have our pool ready this 4th of July. It took countless calls and emails but you did it. We had contacted a few places before choosing Pools Plus, even paid for multiple estimates. A few were nice, a few were plain rude, and there was even a red flag we ran from. We were so happy to finally speak to Brandon who didn't make us come in to the showroom or pay for another estimate before answering our questions. By this point we knew what we wanted and left a deposit over the phone. Dylan helped us with the final touches and came by a few days before install. He took his time going over the process and building a rapport, just getting to know us really. Install day comes and it was incredible to watch these gentlemen work. The resemblance is clear. This is a TRUE family business. Meticulous, neat and detail oriented, we were at ease watching the professional craftsmanship on display. When Dylan came by afterwards to make sure everything was to our liking, we were surprised, frankly. People don't do that. Once a sale is complete, a service is rendered, many companies will move on to the next account. Only a person who provides a quality product and values long term relations will do this. Its 11am on the 4th July and we have been in our gorgeous, saltwater, heated pool for nearly 2 hours. As promised. Thank you to a great team! You really went above and beyond. Warmest regards, The Napolitano Family"
"After opening my pool this season, I was having a problem with the clarity of my water. On each visit to the store, the ladies were very professional and knowledgeable as they worked to help me solve my issue. They also exhibited great patience as they wrote out step by step instructions for me as to how I should add various chemicals. When the water didn’t clear, Dylan himself came to my home to check out my pool. He immediately diagnosed the problem as being a crack within the filter. He came back the next day and replaced the broken piece and made sure the filter was running well. He then advised me how to proceed for the next several days with water testing and cleaning of the pool. Where else does one receive such personal attention? I can’t say enough good things about the employees at Pools Plus or the owner himself! Thank you so much!"
Wee have had pools my whole adult life. My experience with Pools Plus has set the bar very high for anyone else. Their knowledge and client interaction is suburb. The staff is respectful, and diligent at their job. After job was done, we were encouraged that we were not alone if we ever needed anything. This was such a pleasure to have Pools Plus serve us. Thank you
A shout out to Dylan and the Pools Plus team. A friendly, knowledgeable and honest family establishment with accommodating staff who go over and above for their customers every time. They make pool ownership easy! We have been their customer for 25+ years and continue happy and satisfied. We wish them great success in their new location.
Pool plus guys were great, professional really did great job. Cleaned up after installation and they were quick. They stand behind they products. I would highly recommend Pool Plus for all of your Pool Needs. Housman family.