Testimonial

"It's a sad story.... I would rate them 4 or 5 stars because the product is good, installation went fine, and they closed it in the fall fine. I accidentally overpaid them $325.00 when I bought the pool. Went down to discuss matter, believe it was Dylan who went over contract and acknowledged over payment. We agreed to store credit. Used majority on closing last fall. Employee on site tallied up invoice, and said I still had a credit (10/11 dollars). Went down last Tuesday 7/7 to buy chemicals. Dylan wasn't around. Employee called him, but would not credit purchase. Was told he had to review matter and would call me. I'M STILL WAITING! It's not the money - $11.00 won't break me. but if I took an $11.00 item would Dylan just let it go? POOR CUSTOMER SERVICE, and like MANY other negative reviews HE does not call back. Like I said - sad....... UPDATE 7/22: Received a call from Dylan today, he was quite cordial and apologized for any misunderstanding. Long story short, I have my credit intact to be applied next time I go to POOLS PLUS. Thank you for calling back, and I do appreciate you taking care of my issue like a true professional. 5 Stars........."